Refund policy

Key Information:

- Our return policy allows for returns within 14 days of receiving your item.
- Refunds will be processed within 5 business days.
- There is no restocking fee for returns.
- Customers are responsible for return shipping costs, unless the item is faulty, damaged, or incorrect.

Returning Purchases
Purchases can be returned within 14 days of receipt.

To be eligible for a refund, items must be in original condition with tags attached and show no signs of use, washing, or alterations.

To start a return, contact customer service at sales@luxurydoorstudio.co.uk. We will provide a return form and address. Please note that customers are responsible for the cost of return shipping on non-faulty items. We recommend using a tracked service, as we cannot be held responsible for returns lost in transit. Return postage costs will be covered by us only where the item is faulty, damaged on arrival, or incorrect.

Damaged Items
If an order arrives damaged, take a photo within 24 hours as evidence and email it to sales@luxurydoorstudio.co.uk with your order number. Our team will find a solution. Claims made after 24 hours will not be valid.

Refund Processing
When we receive and inspect a return, we will notify you by email if it is accepted. Accepted returns will be refunded within 5 days to the original payment method. If your refund is delayed, check with your bank or provider first. If they are not the issue, contact us at sales@luxurydoorstudio.co.uk.

For any further inquiries, you can reach us at:
📧 Email: sales@luxurydoorstudio.co.uk
📞 Phone: +44 1282 270214